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Vasaris, the Fuzzy Dragon
vasaris
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March 2014
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Vasaris, the Fuzzy Dragon [userpic]
Er... o-tay Buckwheat...

Am I alone, or is one of the cores of really good customer service managing to keep preventable charges to your client from happening?

I mean, if you have about 12 hours to prevent something bad from happening to a client -- would you do so? Or at least ask what needs to be done to prevent bad things from happening?

(Yes, I've been trying to keep someone from getting stuck with storage and other charges from the Canadian rail system from happening, but I found out nothing was being done with about 2 hours of leeway. I can only hope that I had enough information. Right now I'm pissed with about six people in my company, as at least five of them were senior enough and experienced enough to realize that the necessary steps weren't being followed so that the sixth and I could be spanked educated about it last week.)

Seriously, who looks at a message saying, approximately, "Your client is about to be charged ~$500 CAD per day starting tomorrow" and doesn't try to do something about it?

*boggles

Current Mood: confusedconfused